FAQs

1-WHAT IS THE DELIVERY TIME?

Our order completion process generally takes 15-20-business days, excluding weekends and public holidays. The timeline may vary depending on the specific article selected and the extent of customizations requested. Once your order is completed, local deliveries typically take 2-3 business days, while international orders may take approximately 5-6 business days to arrive. Please note that these delivery times are estimates and may be subject to variations based on shipping logistics and location.

 

2-HOW MUCH IS THE DELIVERY COST?

Delivery charges are determined by our courier partner at the time of booking and depend on the weight of the shipment for both local and international orders. These charges will be communicated to you through our Studio Manager.

Additionally, international orders are subject to their local customs charges, duties, taxes, or VAT, which are imposed by local government bodies or authorities. These charges are the responsibility of the customer and must be paid accordingly.

 

3.HOW CAN I CHOOSE THE CURRENCY I PAY IN?

For local orders within Pakistan, payments must be made in PKR. For international orders, payments are processed in the respective local currency of the customer. All payment details, including currency information, will be clearly communicated by our Studio Manager at the time of order placement and confirmation.

 

4.WHAT ARE THE PAYMENT METHODS?

Payment will be made through invoices emailed directly to the customer's provided email address at the time of order placement and confirmation. These invoices will include a link that allows you to pay securely using a Credit or Debit card.

 

5.WILL I GET A CONFIRMATION CALL OR EMAIL FOR MY ORDER?

Yes, you will receive both an order confirmation email and a phone call.

 

6.WHAT IS YOUR POLICY ON REFUNDS AND RETURNS?

Once an order is confirmed and the payment has been processed, we are unable to offer refunds or accept returns. Each dress is customized to individual measurements and preferences, ensuring satisfaction with customizations during the order placement process. We offer a trial before delivery to confirm the fit and design. For international customers, we provide a mock fabric sample and one trial to ensure the final product meets your expectations.

 

7.HOW DO I DO A TRIAL FOR THE PRODUCT I ORDER?

Since we do not have an outlet right now ,we can offer you one trial of the product by shipping it to you. Please note that complete payment must be made before dispatching the order for trial. After the trial, customers are responsible for returning the items to us at their own expense. We note down any instructions provided by customers very carefully and try our best to satisfy them.

 

8.WHO DO I CONTACT IF I HAVE AN ISSUE WITH MY ORDER OR HAVE FEEDBACK?

If you encounter any issues with your order or wish to provide feedback, please do not hesitate to contact our 24/7 support team. You can reach us at our helpline +923233388475 or send an email to wz.wafazohaib@gmail.com or you can drop a dm in our Instagram. We are here to assist you at any time.